Policies/General info

Policies & General Information

Service Agreement

A signed service agreement is required before the start of any organizing project. This helps ensure that all details, expectations, and responsibilities are clearly outlined before work begins.

Deposit & Payment

A $150 deposit is required to secure your appointment date.

This deposit will be applied toward your final payment. Full payment is due at the completion of each organizing session.

Supplies & Materials

Clients are responsible for the cost of all agreed-upon supplies needed to complete the project. This may include items such as storage containers, bins, labels, baskets, or other organizing products.

All supply purchases will be discussed and approved before being added to the project.

Session Time & Early Endings

When you book an organizing session, that time is reserved specifically for you.

If a client chooses to end a session early, the full appointment fee for the originally booked time will still apply.

For example, if a 4-hour session is booked but the client ends the session after 2 or 3 hours, the client will still be charged for the full 4-hour appointment.

The time you book is the time you pay for.

Handling of Personal Items

Great care is always taken when handling your belongings. However, accidents may still happen unexpectedly.

By booking a session, the client understands and agrees that the organizer cannot be held liable for any losses or damages, however caused.

Cancellation Policy

A 48-hour cancellation policy is required for all scheduled organizing sessions.

Once your appointment is reserved, that time is no longer available for other clients. If you need to cancel or reschedule, please provide at least 48 hours’ notice before your scheduled session.

Cancellations must be made by phone call.

If a cancellation phone call is not received at least 48 hours before the scheduled appointment, the $150 deposit will become a cancellation fee.

Organizer Rescheduling Policy

If the organizer needs to reschedule an appointment with less than 48 hours’ notice, the client may choose a new appointment date with no penalty fees, subject to availability.

As a courtesy for the inconvenience, the client will also receive 20% off the rescheduled appointment.